1. Data protection
Waannoy.ch attaches great importance to the protection of your personal data. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration. The collection of personal data (e.g. name, address, e-mail address, telephone number) on our website (www.waannoy.ch) is always voluntary wherever possible. This data will not be passed on to third parties without your explicit consent. Please note that data transmission over the Internet (e.g. by e-mail) may be subject to security breaches. It is impossible to guarantee complete protection of data against access by third parties.
1.1 Legal basis
We process personal data in accordance with Swiss data protection legislation, in particular the Federal Data Protection Act (DPA) and the Data Protection Ordinance (DPO).
2. Collection of personal data
If you do not order products from our online store, you can visit our site without providing any personal information. In this case, we only store access data without any personal reference, such as the name of your Internet service provider or the page from which you visit us. This data is used exclusively to improve our service and does not allow us to infer any personal information about you. Personal data relating to the identity of the customer ordering products on the Waannoy.ch website, such as name, address, postal address, delivery address, telephone number or e-mail address, are only collected if you provide them voluntarily when placing an order or subscribing to our newsletter, or if you use the site’s contact function or contact us in any other way, for example by e-mail. The data you provide when placing an order for products will be used, without your prior consent, exclusively for the execution and processing of the order. Purchaser data will only be used to send newsletters or mailings with the prior consent of the purchaser. You may withdraw your consent at any time, without having to provide any justification, with effect for the future.
Please note that all data collected via the website must be filled in. These are marked with an asterisk and must be completed before your request can be processed. All other information is optional. The information you provide in the other fields will be processed for statistical purposes and in order to improve our offer.
3. Use of personal data
The personal data you send us will be used for the purposes for which you sent them. This includes processing your request, sending newsletters or promotional e-mails, or processing your order.
4. Transfer of personal data to third parties (in Switzerland and abroad)
Your data will not be passed on to third parties unless we are legally obliged to do so (e.g. at the request of an authority as part of an investigation) or are authorized to do so (e.g. as part of the processing of order data), or unless you have expressly consented to the data being passed on to third parties. In particular, data is passed on to third parties if this is necessary for the execution and processing of the order. These third parties are, of course, obliged to protect your data and to use it only for the specific purpose for which it is intended. In addition, they are obliged to process the data in accordance with this data protection declaration and the applicable legal situation.
In general, the third-party service providers we use only collect, use and disclose your information to the extent necessary to perform the services they provide to us. However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we must provide to them for your purchase transactions. For these suppliers, we recommend that you read their privacy policies carefully to understand how they will treat your personal information. Please be aware that some suppliers may be located or have facilities in a jurisdiction different from yours or ours. Thus, if you decide to proceed with a transaction that requires the services of a third-party supplier, your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.
4.1 Payment
We accept payments through PayPal. When processing payments, some of your data will be transmitted to PayPal, including information necessary to process or handle the payment, such as purchase total and billing information. We accept payments via Stripe. When processing payments, some of your data will be transmitted to Stripe, including information necessary to process or handle the payment, such as total purchase amount and billing information.
5. Use of cookies
We use cookies on various pages to make your visit to our website more efficient and to enable the use of certain functions. Cookies are small text files containing configuration information that are stored on your mobile device or computer. Some of the cookies we use are deleted at the end of the browsing session (session cookies). Other cookies remain on your device to enable us to recognize your browser the next time you visit (persistent cookies).
No information generated by the cookie about your use of our website is passed on to third parties. It is possible to delete cookies stored locally on your computer at any time, or to configure your browser so that you are informed of cookie settings and the possibility of accepting them individually or excluding acceptance of cookies for a particular or general use. If cookies are not accepted, the functionality of our website may be limited.
If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser. When you log in, we also set a number of cookies to record your login details and screen display choices. Login cookies last for two days, and screen option cookies last for one year. If you select the “Remember me” option, your connection will be saved for two weeks. If you log out of your account, the login cookies will be deleted.
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website function correctly and that your user preferences remain known. By setting functional cookies, we make your visit to our website easier. This means you don’t have to enter the same information several times when you visit our website and, for example, items remain in your shopping cart until you have paid for them. We may set these cookies without your consent.
5.2 Statistical cookies
We use statistical cookies to optimize our users’ experience on the website. Through these statistical cookies, we obtain information about the use of our website. We ask for your permission to set statistical cookies.
Google Analytics: measurement of success and reach; provider: Google; Google Analytics-specific details: measurement also across different devices and browsers (Cross Device Tracking) as well as with pseudonymized Internet Protocol (IP) addresses, which are only in exceptional cases transmitted in full to Google in the USA (browser add-on for deactivation of Google Analytics).
5.3 Advertising cookies
On this website, we use advertising cookies that enable us to personalize advertisements for you, and we (and third parties) obtain information about campaign results. This is done on the basis of a profile we create based on your clicks and browsing on and off www.waannoy.ch. Thanks to these cookies, you, as a website visitor, are linked to a unique identifier, so that you do not see the same advertisement more than once, for example.
5.4 Marketing/tracking cookies
Marketing/tracking cookies are cookies or any other form of local storage, used to create user profiles in order to display advertising or track the user on this website or across multiple websites for similar marketing purposes.
As these cookies are considered tracking cookies, we ask for your permission to place them.
5.5 Fonts
We use third-party services to be able to integrate selected fonts as well as icons, logos and symbols into our website.
In particular, we use
Google Fonts: fonts; supplier: Google; Privacy and Google Fonts; Privacy and data collection.
5.6 Consent
When you visit our website for the first time, we display a pop-up window with explanations about cookies. As soon as you click on “Save preferences” and/or “Accept all”, you consent to the use of cookies. you consent to our using the categories of cookies and plug-ins you have selected in the pop-up window, as described in this cookie policy.
6. Website extensions
Google reCAPTCHA: spam protection (distinction between human and unwanted robot comments as well as spam); provider: Google; specific Google reCAPTCHA instructions: “What is reCAPTCHA?”.
7. Rights of data subjects
If you have an account on this site, or if you have left comments, you may request to receive an exported file of the personal data we hold about you, including the data you have provided to us. You may also ask us to delete any personal data we hold about you. This does not include data that we are required to retain for administrative, legal or security purposes.
8. Data security
Personal data exchanged with us via the website is generally transmitted in encrypted form according to the current state of the art. Technical and organizational measures are taken to protect our website and other systems against loss, destruction, access, modification or distribution of your data by unauthorized persons.
9. Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please check back frequently. Modifications and clarifications will be effective as soon as they are published on the website. If we make changes to the content of this policy, we will notify you here that this policy has been updated, so that you will know what information we collect, how we use it and under what circumstances, if any, we disclose it.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
10. Questions and contact information
If you would like to: access, correct, amend or delete the personal information we hold about you, lodge a complaint, or if you would simply like further information, please contact our Data Protection Officer at contact[at]waannoy.ch.