1. Purpose
These General Terms and Conditions of Sale (GTC) govern the contractual relationship between our online cupcake shop and any person wishing to order our products via our website www.waannoy.ch. By placing an order, the customer unreservedly accepts the following general conditions.
2. Products
We offer two sizes of cupcakes for sale:
- Life-size cupcakes: 5 cm in diameter, available in boxes of 6 or 12.
- Mini cupcakes: 2.5 cm in diameter, available in boxes of 12 or 24.
All our cupcakes are made to order, according to the flavor, quantity and delivery date chosen by the customer.
3. Order
Orders are placed exclusively online via our website www.waannoy.ch. The customer selects the type of cupcakes, the flavor, the desired number, and specifies the delivery date and location in the Geneva region.
Full-size cupcakes: You can order between 6 and 72 cupcakes per order.
Mini Cupcakes: You can order between 12 and 144 mini cupcakes per order.
You can order a maximum of 6 boxes per order, regardless of cupcake size.
Order Lead Time: To ensure the freshness and quality of our products, orders must be placed at least 48 hours in advance.
4. Price
Prices are listed in Swiss francs (CHF) and include all applicable taxes. Delivery is free.
We reserve the right to change our prices at any time. However, products will be invoiced based on the rates in effect at the time the order is validated.
5. Payment
Payment is made online at the time of ordering using the payment methods offered on the site (credit card, PayPal). The order is validated once payment has been validated.
6. Delivery
We only deliver to the Geneva region in Switzerland. We deliver our cupcakes on the date and time selected by the customer when ordering. Delivery is made in person, and the customer will be contacted to arrange a specific meeting location.
7. Late delivery
In the event of a delay in delivery due to an event beyond our control (for example, a traffic problem), we will inform the customer as soon as possible and will do our best to deliver the cupcakes within a reasonable time.
8. Complaints and Returns
Due to the perishable nature of our products, no returns or exchanges will be accepted. In the event of non-compliance or proven defect of the products (missing or damaged product), the customer must contact us within 24 hours of receipt to obtain a refund or a goodwill gesture.
9. Cancellation of order
No cancellation is possible once the order has been validated. The customer must therefore verify the accuracy of their order before finalizing it.
10. Liability
We cannot be held responsible for damage resulting from improper use of our products after delivery (improper storage, consumption beyond the delivery date, etc.).
11. Applicable law and competent jurisdiction
These General Terms and Conditions are governed by Swiss law. In the event of a dispute, the courts of the Canton of Geneva shall have jurisdiction.
12. Contact
For any questions, the customer can contact us via our email address: contact[at]waannoy.ch].