1. Subject
These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between our online cupcake store and any person wishing to order our products via our website www.waannoy.ch. By placing an order, the customer accepts the following terms and conditions without reservation.
2. Products
We offer two cupcake formats for sale:
- Full-size cupcakes: 5 cm diameter, available in boxes of 6 or 12.
- Mini cupcakes: 2.5 cm diameter, available in boxes of 12 or 24.
All our cupcakes are made to order, according to the flavor, quantity and delivery date chosen by the customer.
3. Order
Orders are placed exclusively online via our website www.waannoy.ch. The customer selects the type of cupcakes, the flavour, the number required and specifies the date and place of delivery in the Geneva area.
- Full-size cupcakes: you can order between 6 and 72 cupcakes per order.
- Mini cupcakes: you can order between 12 and 144 mini cupcakes per order.
You can order a maximum of 6 boxes per order, regardless of cupcake size.
Order lead time: To guarantee the freshness and quality of our products, orders must be placed at least 48 hours in advance.
4. Prices
Prices are quoted in Swiss francs (CHF) and include all applicable taxes. Delivery is free of charge.
We reserve the right to modify our prices at any time. However, products will be invoiced on the basis of the prices in force at the time the order is validated.
5. Payment
Payment is made online at the time of ordering via the payment methods offered on the site (credit card, PayPal). The order is validated once payment has been confirmed.
6. Delivery
We only deliver to the Geneva area in Switzerland. We deliver our cupcakes on the date and at the time chosen by the customer at the time of ordering. Delivery is made by hand, and contact will be made with the customer to arrange a specific meeting place.
7. Late delivery
In the event of a delay in delivery due to an event beyond our control (e.g. a traffic problem), we will inform the customer as soon as possible and do our utmost to deliver the cupcakes within a reasonable time.
8. Complaints and returns
Due to the perishable nature of our products, no returns or exchanges will be accepted. In the event of non-conformity or proven defect of the products (missing or damaged product), the customer must contact us within 24 hours of receipt to obtain a refund or a commercial gesture.
9. Order cancellation
No cancellation is possible once the order has been validated. The customer must therefore check the accuracy of his order before finalizing it.
10. Liability
We cannot be held responsible for damage resulting from misuse of our products after delivery (incorrect storage, consumption beyond the delivery date, etc.).
11. Applicable law and jurisdiction
These GTC are governed by Swiss law. In the event of a dispute, the courts of the Canton of Geneva shall have jurisdiction.
12. Contact
For any questions, the customer may contact us via our email address: contact[at]waannoy.ch].